Who owns the website?+
You own the approved website content and agreed deliverables. Hosting, licensing and transfer details are confirmed in your service agreement.
How does a typical launch work?+
We audit, agree scope, build and connect the system, launch after approval, then improve it using real performance data.
Do you guarantee Google rankings?+
No. No provider can ethically guarantee a search position. We improve the signals, content and consistency that support stronger local visibility.
How does the AI learn about my business?+
We configure it from information you approve—services, areas, hours, policies and escalation rules—then test it before launch.
Can a person take over?+
Yes. Handover rules can route a conversation or structured lead to your team when human judgement is needed.
Are WhatsApp fees included?+
WhatsApp Business Platform and messaging charges may be passed through separately. We confirm applicable costs before launch.
Does it connect with Google Calendar?+
Growth Engine and Market Leader include Google Calendar appointment booking, subject to configuration and calendar suitability.
How is visitor data handled?+
We minimise collection, use it to respond and route leads, and configure retention and integrations with you. See our AI and Data Usage Policy.
Can I change packages or cancel?+
Package changes and cancellation terms are confirmed in your agreement. We will explain any technical transition before it occurs.
Is GST included?+
No. Published prices are in Australian dollars and exclude GST.
Is advertising spend included?+
No. Media spend is paid separately, and management is available as an add-on.
Who approves social content?+
We agree a practical approval workflow with your team before recurring content begins.
Is review management policy-compliant?+
Our approach centres on genuine feedback, no positive-review incentives, no fake reviews and no selective review gating.